Return Policy Page

### Refund Policy for BestFindStores.com

**Effective Date:** September 1, 2025

At BestFindStores.com, we are committed to providing a seamless and satisfying shopping experience. Our goal is to ensure that our customers are completely happy with their purchases. This Refund Policy outlines the conditions under which you may be eligible for a refund. Please read this policy carefully, as it forms part of our Terms of Service and applies to all transactions made through our website, www.bestfindstores.com.

If you have any questions about this policy, please contact our customer support team at support@bestfindstores.com or through our website's contact form.

1. Eligibility for Refunds

- **General Rule:** We offer refunds only for eligible items that are returned within the specified timeframe and meet our return criteria. Refunds are processed to the original method of payment unless otherwise agreed upon.

- **Non-Refundable Items:** Certain products or services may not be eligible for refunds, including but not limited to:

  - Digital downloads or virtual goods (once accessed or downloaded).

  - Personalized or custom-made items.

  - Perishable goods (e.g., food items, if applicable).

  - Items marked as "final sale" or "non-returnable" on the product page.

- **Defective or Damaged Items:** If you receive a product that is defective, damaged, or materially different from its description, you are eligible for a full refund or replacement, provided you notify us within 7 days of receipt.

2. Timeframe for Returns and Refunds

- **Standard Return Period:** You have 30 days from the date of delivery to initiate a return for a refund. After this period, refunds will not be issued.

- **Extended Returns:** During holiday seasons (e.g., November-December), the return window may be extended to 45 days at our discretion. Check your order confirmation email for specific details.

- **Processing Time:** Once we receive and inspect your return, we will process your refund within 5-10 business days. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your payment method.

 3. How to Request a Refund

To request a refund, follow these steps:

1. Log in to your account on www.bestfindstores.com and navigate to your order history.

2. Select the order and click "Request Return/Refund."

3. Provide a reason for the return (e.g., "doesn't fit," "wrong item," "defective") and upload any supporting photos or evidence if applicable.

4. Print and include the return shipping label provided (or use your own if international).

5. Ship the item back to the address specified in the return instructions. Returns must be shipped within 7 days of initiating the request.

6. Once received, we will inspect the item and notify you via email about the approval of your refund.

If you prefer, you can contact our support team directly to assist with the process.

 4. Return Shipping

- **Who Pays for Return Shipping?** For standard returns (e.g., change of mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping method.

- **Free Return Shipping:** We cover return shipping for defective, damaged, or incorrect items. A prepaid shipping label will be provided.

- **International Returns:** Customers outside the United States are responsible for all return shipping costs and any customs duties or taxes. Please note that international returns may take longer to process.

 5. Refund Amount

- **Full Refund:** Eligible returns in like-new condition (including original packaging and tags) will receive a full refund of the item price, excluding original shipping fees.

- **Partial Refund:** If the item is returned in a used or damaged condition (beyond normal wear), or if accessories/tags are missing, we may issue a partial refund at our discretion.

- **Shipping Fees:** Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped). Return shipping fees are deducted from the refund unless covered by us.

- **Taxes and Duties:** Refunds for taxes, duties, or import fees will be processed as per local laws, but we cannot guarantee reimbursement for international charges.

 6. Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or item, please process a return for a refund and place a new order. We recommend checking product availability before returning.

7. Cancellations

- **Pre-Shipment Cancellations:** Orders can be canceled for a full refund before they ship. Contact us immediately via email or phone to request cancellation.

- **Post-Shipment:** Once an order has shipped, it cannot be canceled and must follow our return policy.

8. Prohibited Returns

- Returns that violate this policy, such as items sent back without prior approval, incomplete returns, or fraudulent claims, may result in denial of refund and potential account suspension.

- We reserve the right to refuse returns or limit quantities if we suspect abuse of our policy.

9. Legal Compliance

This Refund Policy complies with applicable consumer protection laws, including those in the United States (e.g., FTC guidelines). For customers in the European Union, additional rights under the Consumer Rights Directive may apply, such as a 14-day cooling-off period for distance sales. Please refer to local laws for specifics.

We may update this policy at any time. Changes will be posted on our website, and continued use of our services after changes constitutes acceptance.

#### 10. Contact Us

For any refund-related inquiries:

- Email: support@bestfindstores.com

- Phone:  +234 907 329 9503

Thank you for shopping with BestFindStores.com. We value your business and strive to make every purchase a positive one!