Seller's Policy for BestFindStores.com

Effective Date: September 19, 2025

At BestFindStores.com, we strive to create a trusted and efficient marketplace for both buyers and sellers. This Seller's Policy outlines the rules, responsibilities, and expectations for all sellers offering products or services on our platform, www.bestfindstores.com. By selling on our website, you agree to comply with this policy, our Terms of Service, and all applicable laws. Non-compliance may result in account suspension, removal of listings, or other actions as deemed necessary.

If you have any questions about this policy, please contact our seller support team at sellersupport@bestfindstores.com or through the seller portal on our website.

1. Seller Eligibility

• Registration: To sell on BestFindStores.com, you must create a seller account and provide accurate business information, including valid contact details, tax identification (if applicable), and payment information for receiving payouts.
• Business Compliance: Sellers must comply with all local, state, and federal laws in their jurisdiction, including business registration, tax obligations, and consumer protection regulations.
• Prohibited Sellers: Individuals or entities under 18, or those engaged in illegal activities, are not permitted to sell on our platform.

2. Product Listings

• Accurate Descriptions: All listings must include clear, accurate, and detailed descriptions of the products, including specifications, condition (new, used, refurbished), and any defects. Misleading or false information is strictly prohibited.
• Prohibited Items: Sellers may not list items that violate our policies or applicable laws, including but not limited to:
  • Counterfeit or unauthorized replicas.
  • Illegal or restricted items (e.g., weapons, drugs, hazardous materials).
  • Stolen goods or items without proper ownership documentation.
  • Digital items without clear licensing or delivery terms.
• Images: Product images must be high-quality, relevant, and accurately represent the item. Use of stock photos is permitted only if they match the product exactly.
• Pricing: Prices must be transparent and include any applicable taxes or fees. Hidden charges or price gouging are not allowed.

3. Order Fulfillment

• Shipping Requirements: Sellers are responsible for shipping items within the timeframe specified in their listing (default is 2 business days after order confirmation). Provide tracking information to buyers via the seller portal.
• Packaging: Items must be securely packaged to prevent damage during transit. Include all accessories, manuals, or components promised in the listing.
• Delivery Times: Sellers must provide realistic delivery estimates. If delays occur, communicate promptly with the buyer through our platform’s messaging system.
• International Orders: For international shipments, sellers are responsible for customs documentation and compliance with import/export laws. Clearly state if you do not ship to certain countries.

4. Customer Service

• Response Time: Sellers must respond to customer inquiries within 24 hours during business days (Monday-Friday).
• Returns and Refunds: Sellers must adhere to our Refund Policy (available at www.bestfindstores.com/refund-policy). Accept returns for eligible items and process refunds promptly for defective or incorrect items.
• Dispute Resolution: If a buyer raises a dispute, cooperate fully with our support team to resolve it fairly. Failure to respond may result in automatic refunds or penalties.

5. Seller Fees and Payments

• Commission Fees: BestFindStores.com charges a commission on each sale, as outlined in your seller agreement. Fees are deducted automatically from payouts.
• Payout Schedule: Payments are processed to your designated account on a bi-weekly basis, provided your account is in good standing and meets the minimum payout threshold.
• Taxes: Sellers are responsible for reporting and paying taxes on their earnings, in accordance with local laws. BestFindStores.com may provide tax forms (e.g., 1099-K in the U.S.) where required.

6. Seller Performance Standards

• Order Accuracy: Maintain a high order accuracy rate (correct items, condition, and timely shipping). Repeated errors may lead to listing restrictions.
• Customer Ratings: Sellers are expected to maintain positive feedback. A consistent pattern of negative reviews may result in account review or suspension.
• Policy Compliance: Violations of this policy, including listing prohibited items, fraudulent activity, or failure to fulfill orders, may result in penalties, including removal of listings, account suspension, or legal action.

7. Intellectual Property and Brand Protection

• Original Products: Sellers must have the legal right to sell all listed items. Do not list counterfeit, knock-off, or unlicensed products.
• Brand Usage: Do not misuse BestFindStores.com’s branding, logos, or trademarks in your listings or external promotions without written permission.
• Reporting Infringements: If you believe another seller is violating your intellectual property rights, contact us at legal@bestfindstores.com with evidence.

8. Prohibited Activities

• Shill Bidding or Fake Reviews: Manipulating prices or reviews through fake accounts or coordinated efforts is strictly prohibited.
• Off-Platform Transactions: Directing buyers to complete transactions outside BestFindStores.com is not allowed and may result in account termination.
• Fraudulent Behavior: Any attempt to deceive buyers or the platform, including falsifying tracking information or misrepresenting products, will result in immediate action.

9. Account Termination

• Voluntary Termination: Sellers may close their account at any time by contacting seller support, provided all pending orders and disputes are resolved.
• Involuntary Termination: BestFindStores.com reserves the right to suspend or terminate seller accounts for policy violations, poor performance, or legal reasons. Sellers will be notified of the reason and given an opportunity to appeal, where applicable.

10. Updates to This Policy

We may update this Seller’s Policy periodically to reflect changes in our operations or legal requirements. Updates will be posted on www.bestfindstores.com, and continued use of the seller platform constitutes acceptance of the revised policy.

11. Contact Us

For seller-related inquiries:

• Email: sellersupport@bestfindstores.com
• Seller Portal: Access support through your seller dashboard at www.bestfindstores.com/seller-portal
• Phone: Available on our Contact page (www.bestfindstores.com/contact)

Thank you for being a valued seller on BestFindStores.com. We look forward to supporting your success on our platform!